Shipping Information: Free Value Shipping!

Most in-stock orders ship within 1-2 business days. Unless otherwise requested, ships using our insured Value Shipping option which includes utilizes a combination of carriers. Value Shipping is FREE of charge on qualifying orders over $29.95, shipped within the contiguous 48 United States, DC, and U.S. Military APO/FPO/DPO addresses. Please review our guidelines on how to enter a U.S. Military address when placing an order.

Our FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order with our Value Shipping option; however, allow up to 14 business days for final delivery.

RadarGuns.com also offers express shipping methods for faster delivery*. For more information, review our domestic and international shipping options.

*Order processing times are not included in delivery estimates.

Discounted shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and U.S. Minor Outlying Islands) and international addresses. For more detailed information, please read our section on calculating shipping costs.

Some items may not qualify for free Value Shipping, not limited to, but including: items exceeding carrier weight and size restrictions. Non-qualifying items will be assessed a shipping charge and must be transported via motor freight. Products exempt from our Free Shipping offer indicate so on their respective product pages.

You will be notified when shipping charges apply prior to the fulfillment of an order. Please note reserves the right to upgrade the selected shipping method on an order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees, change in shipping method and possible exceptions to our Return Policy.

All shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Refer to the chart below for domestic shipping options:

Reminder:

Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances change the estimated arrival time of an order.

Estimated times of arrival do not include order processing times and only indicates when a product is to reach your destination from the day after leaving our warehouse. Please allow 1-2 business days for all in-stock items to ship from RadarGuns.com in addition to the estimated times of delivery.

In addition, although RadarGuns.com makes every effort to guarantee timely delivery on all orders, RadarGuns.com assumes no liability in cases where shipment is delayed due to circumstances beyond our control. Furthermore, RadarGuns.com assumes no liability when customers fail to properly communicate shipping information.

Please note that RadarGuns.com reserves the right to use a different shipping method at no additional charge in cases where an item ships from outside of our main warehouse

Orders shipped using our Value Shipping, Standard Shipping, or Expedited Shipping options may be delivered on Saturday at no additional cost to you; however this service is not guaranteed; and such requests cannot be accommodated.

Saturday delivery requests can be accommodated for an additional charge only for One-Day Shipping and Two-Day Shipping orders containing in-stock items.

Saturday delivery orders incur an additional $15 fee in addition to shipping charges of the method selected. Please note that Saturday delivery is guaranteed only with One-Day Shipping orders containing in-stock items placed on Fridays before 12:00 P.M. Central Standard Time (CST) and Two-Day Shipping orders placed before 12:00 P.M. CST on Thursday.

Early AM delivery requests can be accommodated for an additional charge only for One-Day Shipping orders containing in-stock items. Early AM delivery orders incur an additional $50 fee in addition to the expedited freight charges.

For phone orders, please approve all Saturday and/or Early AM delivery fees with the representative. For online orders, you must note authorization of all fees and request Saturday and/or Early AM delivery in the order comments.

All international shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure manner within the promised timeframe. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. Refer to the chart below for international shipping options. Shipping Terms are FOB Northbrook, Illinois, U.S.A. (see Incoterms 2000, International Chamber of Commerce (ICC),http://www.iccwbo.org/Incoterms/index.html?id=40772).

For international orders, check local rules and regulations about all custom/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination. Please note that all fees mentioned above are the responsibility of the recipient and not RadarGuns.com. All costs incurred on a refused delivery because of high custom or brokerage fees, duties or taxes imposed by the country of destination are the responsibility of the customer.

For more details, please visit our International Orders Policy.

Shipping costs are always provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

1. Choose “Add to Cart” to place the item(s) into the shopping cart
2. On “View Cart” page, enter the ship to zip code (if in the U.S.), country of destination and shipping method into the Shipping Calculator
3. Hit “Apply”

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

Reminder:
It is critical to enter a valid shipping method at the time of checkout. An incorrect method of shipping is entered if the message, “The shipping method you specified is not available for your address” appears. In addition, adjust the shipping method if the order contains a shipping charge of $0 and has a destination outside of the contiguous 48 states (excluding orders whose terminus is a Military APO/FPO/DPO) or a shipping method other than UPS Ground for domestic orders. For all orders, please choose a valid shipping option to expedite an order and to ensure proper charges. Please be aware that RadarGuns.com reserves the right to alter invalid shipping methods without notice.

Freight delivery is for volume orders only, is not free nor is a valid shipping alternative for most orders. Please note when a customer improperly chooses Freight delivery, a delay in a shipment’s arrival will occur due to a longer order processing time.

Freight carriers ship merchandise that is above maximum weight and dimension limits for common carriers. If an individual product requires Freight delivery, the information is shown on the product page, any additional charges are conveyed to the customer and customer approval of additional costs is required. Please note that volume orders may require Freight delivery that is not displayed on the product page, although free shipping is often available for wholesale and volume purchases. For more information, contact our Government and Volume Sales Specialists for an Official Price Quote.

Most in-stock orders ship within 1-2 days from our Northbrook, Illinois based warehouse. Orders that require shipment from our vendors or are for custom-built products, e.g. prescription eyewear or custom riflescopes, may take slightly longer to fulfill. For faster delivery, please choose any of the express shipping options when ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, RadarGuns.com reserves the right to hold the order until all items are in stock or to send as items become available.

Tracking information is sent via email upon shipment. To check order status, see Order Status page. Please use the tracking/delivery confirmation number provided in the shipment notification email. Please note, for most orders, it might take up to 24-48 hours for the first scan to show up on the carrier’s website.

Contact us if you need help with tracking an order.

Your package can potentially be rescheduled or re-routed at an additional charge if UPS is the carrier handling the delivery. All other carriers cannot accommodate such requests. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to a $12 fee per tracking number (plus any transportation charges).

UPS can fulfill four types of delivery intercepts:

1. Return to Sender: The return of the shipment to RadarGuns.com for a refund or exchange
2. Deliver to Another Address: Rerouting the package to a new address for delivery

   Reminder: As PayPal requires confirmation of all addresses, the "Deliver to Another Address" option is not available for orders paid via PayPal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal order ships, we are unable to change the routing of a package.

3. Will Call: Holding the package for the consignee at the nearest UPS location for pickup
4. Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days

Note:

To avoid a fee using the Will Call/Reschedule Delivery option, you can institute a Delivery Change Request. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative. For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Please note that original shipping charges are not refunded if a package is refused in cases where a receiver is no longer willing to pursue an order.

Delivery intercepts and delivery change requests are never guaranteed and are for domestic UPS orders only. However, we only charge your account for a successfully completed intercept. To avoid the necessity of an intercept, check the address before finalizing an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.

Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement. When this occurs, RadarGuns.com furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.

To receive a UPS prepaid label:

1. Please generate a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
2. Contact us immediately with detailed information about the source of the issue.
3. A prepaid label is sent from UPS to your e-mail address within 1-2 business days with instructions on proceeding.

Reminder:

Customers are required to fill out a RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting RadarGuns.com for a prepaid return label first or when a prepaid shipping label was provided.

Upon receipt of a completed RMA and a request for a prepaid label, an e-mail is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. RadarGuns.com issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.

Note:

Labels are sent via e-mail by UPS. If you have not received a label as expected, please ensure that the e-mail was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.

When the product returns to RadarGuns.com, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine that the item is not defective, broken, incorrect or that the customer misused the merchandise, RadarGuns.com will charge the customer’s account the return shipping fees.

RadarGuns.com requires our carriers to acquire a Signature Confirmation for certain orders. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs, you can institute a Delivery Change Request after the first delivery attempt. For specific information on completing a Delivery Change Request, please read the section about re-routing a package.

RadarGuns.com partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.

If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.